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Important updates regarding Olitech phones on a 3G network

This is an advisory for customers who own a Olitech Easyflip Smart Phone, or an Olitech Easytel 4G desktop mobile phone.

If you have an EasyFlip Smart mobile phone

Due to additional VoLTE requirements on Spark, 2degrees and Skinny, the EasyFlip Smart does not connect to VoLTE on these networks, despite being VoLTE enabled. Once 3G is decommissioned, calls will not work if VoLTE is not connected.

What to do:

  • When not on a call, please check your EasyFlip Smart mobile phone screen. Confirm whether VoLTE and 4G icons are visible on the main screen.
  • During a call, check whether the phone remains on 4G VoLTE or switches to 3G with no VoLTE.
  • You are impacted if VoLTE is not visible when idle, and the phone switches to 3G during a call. Action will be required to continue making and receiving calls after the 3G network is switched off.
  • To restore connectivity, you will need to port/transfer your service to a network that exclusively uses the One NZ network.

Blue phone screen showing the time “12:23 PM” and the date “15/10/2025 Wednesday.” In the top right corner, “100” is displayed. In the top left corner of the first screen, the status icons show “VoLTE,” reception strength bars, and a WiFi/WLAN symbol. In the second screen, the top left corner shows “VoLTE,” “4G,” and reception strength bars.

If you have a EasyTel 4G desktop mobile phone

Following the shutdown of the 2degrees 3G network, some customers on that network are unable to make or receive calls. While your phone may still show 4G reception bars, it requires a specific setting called VoLTE to connect to calls. Currently, this is not activating for users on the 2degrees network.

What to do:

  • Switch to Spark, Skinny, or One NZ (Recommended): This is the most reliable solution. You can keep your current phone number by "porting" it to the new network. To do this, simply contact your new provider; they will handle the transfer for you.
  • Contact 2degrees: You can call 2degrees Customer Care on 0800 022 022 and ask them to manually enable your SIM card for VoLTE. Please note that they may not be able to guarantee compatibility with this specific model.

Green phone screen displaying “ALDImobile” at the top center. Below it, the date and time read “10-02-2025 11:30AM.” In the top left corner, the status icons show “Vo LTE,” “4G,” and reception strength bars. In the top right corner, a battery icon is displayed. At the bottom of the screen, the options “Menu” and “Contacts” are shown.

Please be assured that this issue is isolated to 2degrees. The Easytel 4G continues to work on the Spark, Skinny, and One NZ networks

Vision Store and Blind Low Vision NZ apologises for the inconvenience this may cause. This situation is dictated by individual carrier policies and is unfortunately outside of our control.

For more information, click here to Contact us.